Monday, March 31, 2014

Be Happy. Be Successful.

Be. Be Happy. Be Successful....

There is a song that you may be tired of by the time that this post goes live. "Happy" by Pharell is a smash hit. There is no mistaking that it strikes a chord within all of us, whether you like the song or not... We all want to be happy.

Find something that you LOVE to do. Then find a way for others to compensate you to do that thing. At that place, your personal happiness and economics connect. This is where we all should aspire to be. I just came across something the other day .. something that is not mine, but something that I will adopt as part of my personal mantra: " DREAM IT. BELIEVE IT. STRATEGIZE. EXECUTE. SUCCEED"

This is powerful. Everything starts in the mind. You have to first conceptualize something. You have to envision yourself in a place that you want to eventually find yourself. The next step is to actually have the foundation of confidence in yourself and your abilities, that you can get yourself to THAT PLACE. The next step is critical. You have to put in place a PLAN. "Failing to plan is Planning to Fail"....

It does not matter if you have belief. Belief without a concrete action plan is worthless... You have to ACT OUT YOUR FAITH.

We all have to be accountable. We all have to be REAL with ourselves. Recognize your positive attributes, but also recognize your shortcomings and the things that you need to improve on... Life is a continual journey. Nothing is complete. We are all, travelling on this journey. Highs, lows, ups, downs are all a part of this struggle - we will all experience this mentally and physically.

Being Pro-Active and positively Re-Active will determine how we influence what we encounter and adapt to what comes our way.  We all have the ability to shape, impact and change our personal and professional circumstances. Don't be a victim. Be an active participant and champion in your own life. BE HAPPY. BE SUCCESSFUL. BE YOU.

Peace & Blessings.

RKB  ©2014 Richard K. Bell

Sunday, March 10, 2013

What Clients want....

These are some general observations compiled by me over the years.  They are basic, but I've found them to be true. We all work for someone, regardless if we are part of a small or large company or run our own business. A former manager of mine once told me, "the check flows one way", meaning that the client's needs and wants are what drives the discussion. This really resonated with me. I hope that you find the following observations helpful.

Clients want a single point of contact -

Nothing frustrates clients more than having to deal with multiple representatives from your company. No one likes to repeat themselves, or having to explain their needs over and over again. Having to deal with different people every time you reach out to a vendor sends the signal that their business lacks an efficient structure to deal with client requests and that they really don't prioritize your requests.

Clients like listeners -

One of my main takeaways from my days in the pharmaceutical industry was that a great sales consultant was also a great listener.  We all love to hear the sound of our own voice. We need to concentrate on what the client is saying. You definitely need to know your product and service inside out. But don't be so consumed by your sales pitch. The key is to ask probing, open-ended questions to uncover what it is that the the client really wants... then tailor whatever you do to meet those needs.  It sounds basic and intuitive, but most people don't practice this.  Reaffirming that you understand what the customer desires, and then presenting what you can do to meet their needs, goes a long way.

Integrity and honesty rule -

Misleading clients may initially get you the business, but will this practice will eventually do greater harm than good. People do business and more importantly, do repeat business with people they can trust. Nothing ruins a reputation faster than than a perceived lack of integrity. There is an old saying that if you do a good job, someone will tell five people, if you do a bad job, they will tell twenty.  That is so true. Even more so if you provide poor service and are unethical while doing it.

Be well-rounded -

Most of us have lives outside of our careers. Find a way to relate to your clients outside of your business role. Inquire about what makes them tick in a non-threatening and non-intrusive way. People do business with people that they like. Providing great service and demonstrating that you are more than just a job title, will make you intriguing to the client.  If you are memorable in a positive way, the odds are they will call you back in the future to work with them again.

Stay cool under pressure -

It is very hard at times to maintain a cool demeanor. Especially if you work in a job or industry that is fast-paced and deadline-intensive. People are naturally drawn to folks who seem to have it "all under control" especially when they are about to "lose it". Being the one who maintains their sanity when all around are panicking will benefit in the form of repeat business the next time a client has a crisis on their hands.

Maintain your edge -

Everyone likes an expert.  One of the main reasons that you hire someone  to do a job is that you believe that the person is supremely equipped at accomplishing the task.  All industries change over time.  You have to stay relevant and up on all of the changes regarding your product, service and most importantly, the competition.  Continuing education is not just about degrees or certifications, you have to continually study your profession.

Copyright 2013 - Richard K. Bell  (  All Rights Reserved

Friday, December 21, 2012

Greetings World! - Welcome to

What's up everyone !!!

My name is Rick and I've been going back and forth about doing the "BLOG" thing for a little while now. Those who know me best (family and close friends) have been encouraging me to start a blog for quite some time.  Most likely because they know I never have a problem with running my mouth, expounding upon any subject or offering my own detailed commentary.  I hope that I can interact with you to at least foster some lively debate and elevate the thought process of us all. I don't think those are very lofty goals at this point, but we'll see...

A little about me:

I'm originally from New York City (born in Brooklyn and raised in St. Albans, Queens).  I currently reside in Atlanta, Georgia although you can generally find me all over the place for work and for pleasure.  I'm an entrepreneur and a technology junkie, who enjoys gadgets of all kinds, sort of a geek who still loves to interact with interesting people. I'm a former student-athlete (basketball) and love to watch sports, grill and enjoy a libation or two with good company.  I'm into learning about history, diverse cultures and reading about real people (historical and ordinary) - seeing what made them tick and examining that which makes us all unique. will serve as my vehicle to express whatever comes to mind - politics, popular culture, current events - you name it.  You may agree or disagree with me from time to time, but let's enjoy some positive interaction through this medium.  If you would like to contact me or learn a little bit more about me, please feel free to do so here or via my website: .

That's all for right now, I look forward to getting to know you and hope that this site furthers the global discussion in positive ways....